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Family Outreach Specialist

Department: International Programs
Location: Remote

About KIND:

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. Since 2008, KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care and other comprehensive services.

To address the root causes of child migration from Central America and strengthen protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND seeks six (6) Family Outreach Specialists to provide large-scale, highly time-sensitive outreach to separated children and families in Central America and Mexico who are seeking to return to the United States under the Biden Administration’s Family Reunification Task Force humanitarian parole program.

This position is 100% remote from any location in Mexico. Willing to consider candidates based in Central America. This position is fully funded for one year with strong possibility of extension. Benefits are associated with this position.

Essential Functions:

  • Conduct telephonic and text outreach to separated family members in order to provide essential information about the reunification process and assistance with the remote registration process.
  • Use scripts and other materials to inform trauma-informed and culturally appropriate, client centered interactions with families.
  • Refer families seeking additional information to the Help Desk.
  • Inform families of their potential right to return to the United States, respond to general questions about the reunification and registration process and conduct initial eligibility and protection screenings.
  • Assist families to understand information-sharing with partners and other stakeholders in the reunification process and obtain consents to share information.
  • Register interested families or individuals in the reunification portal.
  • Identify situations in which families should be referred to the Helpdesk for complex questions and counseling and/or legal and protection screening and elevate in line with SOPs.
  • Identify and immediately elevate cases of individuals encountered in crisis requiring triage and prioritization.
  • In coordination with team members, implement program procedures including scheduling, case flow, and data tracking to ensure consistent delivery of services to a high volume of families on a condensed timeline.
  • Track outreach progress against provided case lists, identify families who are unreachable by phone in line with SOPs, and provide regular reports to supervisors on cases to be referred to on-the-ground searches.
  • Ensure entry of timely, accurate, and detailed case data into KIND’s case management systems.

Qualifications and Requirements:

  • At least one year of experience working with youth, immigrants, refugees, and/or populations in vulnerable situations, including survivors of abuse, human trafficking, or other trauma. Experience conducting legal intakes or interviews preferred
  • Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports strongly preferred.
  • Strong technical aptitude preferably with experience using Microsoft Suite including Outlook, Excel (including formula function), Teams and audio-video set-up and execution.
  • Demonstrated commitment to improving and/or understanding issues impacting separated families.
  • Strong cultural competency and cross-cultural communication skills.
  • Strong professional judgment and discretion, and ability to maintain confidential information.
  • Excellent organizational, time management skills, and attention to detail; ability to work collaboratively with multidisciplinary or interdisciplinary teams; excellent writing an oral communication skills.
  • Ability to thrive in a high-volume workload with fast-changing deadlines and priorities.
  • Advanced fluency in Spanish and English. At least one of the following: Mam, Kanjobal, Akateko, Q’eqchi’, Quiche or Chuj strongly preferred.
  • Ability to work remotely with an international team and have regular interaction via telephone, teleconference, IM and email with KIND’s team and clients.

Application Instructions:
Please be advised that an employment application will need to be submitted along with your resume in order to be considered for the desired role.

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.





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