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Director of Social Services

Department: Legal Services
Location: Washington, DC





April 2019


About KIND

Kids in Need of Defense (KIND) is an innovative partnership among interested philanthropists, law firms and corporate supporters. As the leading national organization that works to ensure that no refugee or immigrant child faces immigration court alone, KIND is dedicated to providing pro bono representation as well as positive systemic change in both law and policy to improve the protection of unaccompanied immigrant and refugee children. KIND also engages in programming in Central America and Mexico to promote the best interests and protection of migrant children throughout the region. Launched in fall 2008, KIND is headquartered in Washington, DC and has 10 field offices across the United States.

Position Description

KIND seeks a full-time Director of Social Services (ďthe DirectorĒ) who will supervise and lead a national team of Social Services Coordinators who work to provide social services referrals for unaccompanied immigrant children receiving free legal representation across KINDís ten field offices
. The Director of Social Services will work under the supervision of the Vice President for Legal Services and in coordination with KINDís Legal Services Management team. He or she will work with Legal Services leadership in an interdisciplinary model to deliver social services support that complements and enhances the provision of pro bono legal representation for children in their immigration matters. The Director will create guidelines and monitor and evaluate the quantity and quality of services that the Social Services team provide to unaccompanied children, as well as interdisciplinary support to and collaboration with KIND legal staff, pro bono attorneys, and other stakeholders. With input and support from the field office Managing Attorneys, the Director of Social Services will also guide and supervise the Social Services team to work collaboratively with KIND legal staff for case assessment, strategy, programming, crisis management, and long-term case planning. The Director will also collaborate with KINDís Development team and Legal Services management to sustain and develop funding for social services programming, assisting with proposal drafting and reporting to funders. The Director will work to grow KINDís social services referral program to ensure robust referral networks for clients in need of critical and emergent social services support during the course of their legal case, such as medical, mental health, educational or other needs.

Educational and Experience Requirements

  •  Advanced degree in social work, social welfare, marriage, family and child counseling, child psychology, child development, counseling psychology, or social psychology; LCSW preferred.
  •  Minimum of eight years of experience in social work, counseling, or related specialty;
  •  Experience working with immigrant and refugee children and youth, and low-income, diverse communities; and 
  •  Supervisory experience of multiple supervisees in social services context for at least five years.


Required Skills

  •  Ability to work collaboratively across disciplines, and preferably, prior experience working with attorneys, law firms, or other legal service providers;
  •  Direct experience with crisis intervention, crisis counseling, and safety planning for clients;
  •  Experience working with survivors of abuse, human trafficking, domestic violence, sexual assault or other traumatic experiences;
  •  Bilingual or multi-lingual, with fluency in English and Spanish strongly preferred;
  •  Experience advocating on behalf of limited English proficient clients;
  •  A strong record of cultural humility and equity, as well as cross-cultural communication skills; 
  •  Willing and able to travel periodically to the ten field offices sites and their satellite locations;  
  •  Detail and solution-oriented and be able to effectively multi-task in a high-volume, fast-paced environment; 
  •  Ability to use Microsoft Word, Excel, and PowerPoint or contemporary suite of skills, and willingness to learn new technology and case management tools such as Legal Server.

Salary Range

Commensurate with education and experience.

Reports to

Vice President for Legal Services

Supervisory Responsibilities

  •  Directly supervise the majority of the 10 Social Services Coordinators located across field offices in the U.S. with input and support from the field officesí Managing Attorneys and in coordination with Legal Services leadership. Directly supervise the Deputy Director of Social Services. The Director will provide supervision to each Social Services Coordinator in the areas of casework supervision, managing caseloads and other responsibilities, conducting employee performance evaluations, establishing annual goals and strategies, and meeting regularly with each supervisee.


Primary Responsibilities and Leadership Competencies

The responsibilities of Director of Social Services will include, but will not be limited to, the following:


Member of Legal Services Senior Management Team

  •  As a direct report to the Vice President for Legal Services, the Director of Social Services will meaningfully contribute thought leadership and expertise on social services programming to KINDís President and Vice President and the Legal Services management team;
  •  The Director will inform and align KIND leadershipís vision for social services with overall program delivery, offering new insights into challenges and opportunities; Evaluates conventional approaches; encourages new ideas and innovations; willing to explore and implement new or cutting-edge programs/processes;
  •  Rapidly adapts to new information, changing conditions, or unexpected obstacles;
  •  Deals effectively with pressure and remains optimistic and persistent, even in an uncertain and challenging environment;
  •  With the rest of the Legal Services management team, the Director of Social Services will embrace leadership values and a work ethic that exemplify authenticity, goodwill, transparency, and collaboration;
  •  Inspires and fosters team commitment, spirit, and trust. Facilitates cooperation and motivates team members to accomplish group goals;

Social Services Team Management

  •  Participate in drafting Social Services team components, including metrics, logic models, and narratives, for grant applications and reports;
  •  Support fundraising and development efforts, as well as grant reporting for the Social Services team;
  •  Supervise, analyze, and systemize Social Services teamís data entry and metrics tracking in case management database;
  •  Create, update, and implement ethical policies, procedures, and guidelines to be implemented across all field offices;
  •  In collaboration with others in Legal Services leadership, create, update, and implement guidelines for the Social Services team in an interdisciplinary model pertaining to attorney-client and work-product privilege, federal and state confidentiality, and mandatory reporting laws; 
  •  Create and implement guidelines on social services team members working with unaccompanied children represented by pro bono volunteer attorneys; and 
  •  Create guidelines and lead Social Services team on self-care, wellness, prevention of vicarious trauma and burn out, as well as appropriate professionalism in client relations.

Supervision of Case Work

  •  With the Social Services Coordinator for each KIND field office, monitor and evaluate case activities, including client referrals, intakes, case strategy, and case closure through case rounds and regular supervision meetings;
  •  Consult and work regularly with KIND attorneys and legal staff to integrate holistic, trauma-informed, and client-centered services that consider both legal strategy and social services needs;
  •  Evaluate and provide expert consultation to the Social Services team and KIND attorneys on service referrals, needs assessments, advocacy strategy, safety planning, and crisis management.

Technical Assistance, Training, and Outreach

  •  Provide technical assistance and expertise to KIND staff and community partners;
  •  Obtain external expertise and trainings for the Social Services team for relevant case situations as needed;
  •  Prepare practice advisories and gather materials regarding best practices on various topics;
  •  Work with community partners to coordinate services and collaborate in efforts;
  •  Assist with trainings and presentations; and 
  •  Represent KIND at local coalitions, courts, and agencies.

Working Conditions

Work is generally performed within the office environment.


This position will require periodic travel to the ten different field offices and their satellite locations.

To Apply

Applications, including a cover letter, resume, salary requirements and contact information for three professional references, should be submitted online at:  Applications that do not contain all of the above-listed required materials will not be considered

Applacations should be submitted as soon as possible and will be considered on a rolling basis until the position is filled.  Applicants selected for interviews will be duly notified. Please no inquiries or phone calls.

KIND is an EOE committed to inclusive hiring and dedicated to diversity in both its staff and work. The selected applicant will be asked to undergo a background check before acceptance of the final offer.

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